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Fish.com Customer Service Information

We can help you track orders, update your account information, reset your password and more.

fish.com Customer Care
fish.com is dedicated to providing our customers with excellent customer service.
Our aquatic experts are here to meet your every need and can be reached in three easy ways:

Email: Click here to contact us
Phone: 1-888-347-4114

Mail:
Customer Service
fish.com
1 Maplewood Drive
Hazle Township, PA 18202

Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Saturday: Closed
Sunday: Closed 
 
Sales Center Service Hours:
Monday - Saturday: 7 a.m. ET - 12 a.m. ET
Sunday: Closed

Tracking Your Order
You can check your order status online by signing into your account. If you are not a registered ferret.com user, you can still check your order status by using your order number and zip code.

Looking for an update on your order, after our service hours? Try our NEW automated order response system. Check your order status 24 hours a day, 7 days a week by calling 1-888-347-4114.

 Check Order Status

Where We Ship
Products ordered on fish.com may be shipped to the 50 United States, APO/FPO addresses, Canada, Guam, PO Boxes, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply. Click for more details.

Returning Products From Your Online Order
Please call us at 1-888-347-4114 to obtain a Return Authorization Number and shipping instructions. View the complete fish.com Return Policy.

Your Account
To update your profile, change your password or view order history, simply sign in to your account.  Not a registered user? Take a moment to register with fish.com and enjoy faster online checkouts, sign up for email newsletters and more.

Top Questions

Promotional Exclusions
 Promotional shipping offers cannot be applied to orders being shipped via United States Postal Service or Expedited Air Service (Next Day or Second Day). All offers are while supplies last and may not be applied to other promotional offers or discounts, previous orders or to Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Some products are excluded from promotional discounts. All prices are subject to change without notice. We are not responsible for typographical errors.